Microsoft Dynamics 365
Field Service

Modern business solution for monitoring and
automatization of field service employees’ activities

Microsoft Dynamics 365 Field Service

Why Microsoft Field Service by YOLVA?

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Full offline functioning

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Collection and processing
equipment data

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E-documents

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Spare parts accounting

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Flexibility

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Routes planning optimization
depending on traffic

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Quality standards control

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Employees monitoring

Capabilities

For engineer

  • Routes planning taking traffic into account
  • Results fixation in a few clicks (photo reports included)
  • Access to all information about clients and equipment
  • Live work orders allocation
  • Various checklists
  • Knowledge base
  • E-workflows
  • Online and offline access
  • Spare parts booking (inventory control)

For management

  • SLA monitoring
  • Tracking engineer’s location
  • Service quality standards maintaining
  • Service department efficiency monitoring
  • Collection and analysis of data on service and equipment

For back-office

  • Planning the allocation of engineers based on their location, qualification, workload both
    in automatic and manual mode
  • Each employee workload monitoring
  • Customer story filing
  • All requests (calls, e-mails, web-requests)
    are processed in a single system

For client

  • Web-portal for requests
  • Tracking the status of requests
  • Tracking the history of interaction
  • E-workflows
  • High standards of service

How it works

Customer feedback


The best solution
for your business